Tu je návrh Všeobecných obchodných podmienok (v angličtine známe ako Terms and Conditions alebo skrátene T&C) prispôsobený pre váš írsky e-shop.

Názov vašej domény (customtent.ie, čo v preklade znamená „stan na mieru“) je úplne jednoznačný. Preto som, rovnako ako pri predchádzajúcich trhoch, kládol absolútny dôraz na legislatívnu výnimku EÚ z práva na vrátenie tovaru do 14 dní pre personalizované produkty, aby ste boli právne chránení.

Terms and Conditions (T&C)

for the online store www.customtent.ie

1. Company Details and Contact Information

The Seller and operator of the online store is: Business / Sole Trader: Hana Godušová Registered Office: Lermontovova 911/3, 811 05 Bratislava, Slovakia Company Registration Number (IČO): 50195000 VAT Number: SK1121316911 (hereinafter referred to as the "Seller")

Return Address (for product returns and complaints): Hana Godušová Velky Lapas 846 951 04 Velky Lapas Slovakia (Note: Please use exclusively this address in Slovakia for returning any goods).

2. Scope of Application and Conclusion of Contract

  1. These Terms and Conditions govern the mutual rights and obligations between the Seller and any natural or legal person who enters into a purchase agreement through the online store (hereinafter referred to as the "Buyer" or "Customer").

  2. The purchase agreement is concluded when the Customer submits an order and the Seller accepts it by sending an order confirmation via email.

  3. By submitting an order, the Customer confirms that they have read, understood, and fully agree to these Terms and Conditions.

3. Prices and Payment Terms

  1. All product prices listed in the online store are final and include the applicable statutory Value Added Tax (VAT) (The Seller is VAT registered: SK1121316911).

  2. The delivery costs (shipping fees) are clearly displayed to the Buyer in the shopping cart before the final checkout and order submission.

  3. The Buyer may pay the purchase price using the payment methods made available during the checkout process (e.g., Credit/Debit Card, PayPal, Apple Pay, Google Pay).

4. Delivery Terms

  1. The Seller shall deliver the goods to the Buyer within the agreed delivery time. For custom-made products (goods with individualized printing), the delivery time may be extended by the time required for their production.

  2. Delivery is made to the shipping address specified by the Buyer in the order form.

  3. The Buyer is obliged to check the condition of the packaging upon delivery. In the event of visible transit damage, this must be reported immediately to the courier and the Seller.

5. Right of Withdrawal and Returns

  1. Right of Withdrawal for Consumers: In accordance with European and Irish consumer protection laws, a consumer has the right to withdraw from the contract without giving any reason within 14 calendar days from the day on which they acquire physical possession of the goods.

  2. Return Procedure: The goods must be returned clean, undamaged, and, if reasonably possible, in their original packaging. For returns, exclusively the following address must be used: Hana Godušová, Velky Lapas 846, 951 04 Velky Lapas, Slovakia

  3. Exception to the Right of Withdrawal (Important!): The right of withdrawal does not apply to the supply of goods made to the consumer's specifications or clearly personalized (for example, custom-printed tents, marquees, and gazebos). Due to the bespoke nature of these products, cancellation or return is not possible once production has commenced.

  4. The direct costs of returning the goods shall be borne by the Buyer.

6. Warranty and Complaints

  1. For consumers in Ireland, goods are covered by statutory rights under the Consumer Rights Act. The goods must be of merchantable quality, fit for their intended purpose, and as described. For business buyers (B2B), different warranty conditions may apply in accordance with commercial law.

  2. Complaints must be submitted in writing (e.g., via email or the contact form). In the event of a verified defect, the product must subsequently be sent to the return address in Slovakia (Velky Lapas).

7. Alternative Dispute Resolution (ADR)

  1. The European Commission provides a platform for Online Dispute Resolution (ODR), which consumers can use to resolve disputes out of court. The platform is accessible at: https://ec.europa.eu/consumers/odr/.

8. Applicable Law and Jurisdiction

  1. These Terms and Conditions and the contractual relationship between the Seller and the Buyer shall be governed by the laws of the Slovak Republic. However, if the Buyer is a consumer with their habitual residence in Ireland, this choice of law does not deprive them of the protection afforded by the mandatory provisions of Irish consumer protection law.

  2. These Terms and Conditions shall enter into force upon their publication on the website.