Claims and returns
Damage during transport
Please attach photos of the damaged part of the product + photo of the outer box in the damaged area (even if the box is not torn). We recommend reporting the damage to the packaging to the courier upon receipt and filling out a form indicating that you accept the package under reservation, otherwise, by signing the receipt of the package, you agree to accept the package without reservations and become the owner of the product.
Claims for mechanical damage to the product that were not visible upon receipt must be made immediately after receipt, no later than 24 hours from the delivery of the product. It is the customer's responsibility to prove that the mechanical damage to the product could not have been discovered even with a careful inspection within the 24-hour period. Claims for later discovered defects in the damaged product can only be made if the customer proves that the product already had the defect at the time of receipt from the carrier. If you have a damaged product and have not written a damage report, please inform us immediately via this form. We pack the products in high-quality boxes with protective elements and before shipping, we inspect the products and have video recordings from packaging to handover to the courier. No measures can prevent the product from being damaged if the product is thrown on the ground. We will do our best to resolve the issue in your favor as quickly as possible.
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Product claim
What will help us? A detailed photo of the issue and a photo of the entire product, plus a detailed description in the message. In the message you can include details, for example the purpose for which you use the product, after how many days of use the problem appeared, or the circumstances in which the problem occurred on the product.
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Return of goods within 14 days of receipt without justification and withdrawal from the contract
1. Right of Withdrawal
In accordance with European legislation, you have 14 days to withdraw from your purchase without giving any reason. The withdrawal period will expire 14 days after the day on which you, or a third party other than the carrier and indicated by you, acquires physical possession of the last good.
2. Return Procedure
To exercise the right of withdrawal, you must notify us of your decision to withdraw from this contract by an unequivocal statement (for example, an e-mail).
Goods Return Address:
Hana Godušová
Lermontovová 911/3
811 05 Bratislava
Slovakia
Note: Return shipping costs are the responsibility of the customer.
3. Condition of Products
Products must be returned in their original condition, unused, and complete (including packaging, accessories, and instructions). The consumer may test the goods as they would in a physical store, in a clean environment. Any depreciation of the goods resulting from handling other than what is necessary to establish the nature and characteristics of the goods may lead to a reduction in the refunded amount.
4. Refund
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the initial delivery costs (with the exception of the supplementary costs resulting from your choice of a delivery method other than the least expensive type of standard delivery offered by us).
The refund will be made within 14 days from the day we are informed of your decision to withdraw, using the same means of payment as you used for the initial transaction. We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods.